Dear All,
This email is a monthly reminder of the IT procedures when it comes to requesting support from our team.
IT Office hours are:
Monday to Friday
08:30hrs To 17:00hrs
For any emergency support after office hours please call the emergency phones on +356 79474040 or +356 79474041.
Please find below a set of instructions on the basic tasks for example: submit a support ticket, how to change your password and access the webmail.
You can find out more information and forms on our Knowledge Base created by our team, please have a look in the following link: https://support.sms.com.mt/support/solutions
- How to submit a ticket:
Ticket requests are used to inform us of any issues that you might be experiencing, and this would help us in our workflow and ticket scheduling.
If you would like to open a ticket, you can do so by sending an email to technicalsupport@sms.com.mt, softwaresupport@sms.com.mt or by using the link found on your desktop called 'IT Support' https://support.sms.com.mt/support/home and follow the onscreen instructions.
- Company Wide Chat & Collaboration Tool:
At SMS, we make use of Microsoft Teams as a collaboration tool and to ensure that communication is real-time. It is of utmost importance that each employee ensures that Microsoft Teams is online on a daily basis. When asked to login, you just need to input your email address and email password. If you experience any issues with the software or have trouble logging in, you are kindly requested to contact the IT department immediately to assist you.
- How to change a password:
On your keyboard press CTRL+ALT+DEL and click on 'Change a password'
Enter your current and a new password twice in the labelled fields.
Complexity requirements: A minimum of 7 characters, must have a letter, number and a symbol, doesn't include your name or surname.
Passwords are set to expire every 90 days, to avoid confusion please change it beforehand.
- How to access the webmail:
The webmail is used to access your emails from any device even out of our offices. When clicking on https://outlook.office.com/owa/ you're requested to enter an email address and a password.
Thank you for your co-operation.
IT Team
SMS Group
Telephone: +356 2277 6200 |
Technical Support: technicalsupport@sms.com.mt |
Software Support: softwaresupport@sms.com.mt |
Website: www.sms.com.mt |
65, Birkirkara Hill, St Julian's STJ 1143, Malta